Information we collect
When you register
- Your name, business or shop name, and city, so we can verify that you're a reseller.
- Your email address, which is also your sign-in ID.
- Your phone number, so our team can call you about approval and orders.
- A password. It is stored securely and our team can't see it.
When you place an order
- The recipient's name, business name, phone number, an optional alternate number, city and full delivery address.
- Any delivery instructions or notes you add for our team.
- The designs, quantities and prices on the order.
When you contact us
The contact form asks for your name, business name, phone number and your message. It doesn't store anything on our website: it opens WhatsApp with your message so you can send it to us yourself.
Stored in your browser
Your cart and your signed-in session are saved in your own browser so they're still there when you come back. Clearing your browser data removes them. We don't use advertising cookies. To confirm: any analytics or tracking tools added to the site, such as Google Analytics or Meta Pixel.
How we use your information
- To review your reseller registration and decide whether to approve it.
- To confirm orders by phone, arrange payment, and pack and deliver your parcels.
- To contact you about an order, a stock change, a delay or an exchange.
- To pre-fill checkout and keep your order history in your account.
- To answer the questions you send us.
We don't send promotional SMS or emails unless you've asked to receive them. To confirm: whether customers are added to promotional broadcasts, and how they can opt out.
WhatsApp and order communication
Much of our day-to-day communication with resellers happens on WhatsApp, because it's what most of our customers use.
- After you place an order, you can send the order summary to us on WhatsApp. The message is prepared on your phone, and you choose whether to send it.
- Our team may message you on the number on your account or order about confirmation, payment, tracking and exchanges.
- If you join our reseller community group, other members of that group can see your name and phone number. Joining is optional, and you can leave at any time.
Messages sent on WhatsApp are handled by WhatsApp (Meta) under their privacy policy. We only use the chats to serve you.
Who we share it with
- Courier companies: the recipient's name, phone number, city and address, so they can deliver the parcel. To confirm: the courier companies used.
- Website hosting and ordering systems: the services that run this website and store accounts and orders on our behalf. To confirm: the hosting provider and where data is stored.
- When the law requires it: if we receive a lawful request from an authority in Pakistan.
We never sell reseller or customer details to anyone.
How long we keep it
We keep your account for as long as it's active, and order records for as long as we need them for accounting and exchanges. To confirm: the retention period for order and account records.
Your choices
- Update your business details and password any time from your profile.
- Ask us for a copy of the information we hold about you, or ask us to correct it.
- Ask us to close your account and delete your details, except records we must keep for past orders.
To make a request, email orders@masterfabric.pk, call +92 300 1234567, or use our contact page.
Changes to this policy
If we change how we handle your information, we'll update this page and the date at the top. For significant changes, we'll also let approved resellers know on WhatsApp or by email.