About these terms
These terms apply to every order placed with Master Fabric House through this website, and to orders we confirm with you by phone or WhatsApp. By registering or placing an order, you agree to them. To confirm: the registered business name and owner these terms are issued under.
Reseller accounts
- We sell at wholesale rates to businesses that buy for resale: shops, boutiques and online sellers. Anyone can browse, but ordering needs an approved account.
- We review every registration and may ask for details that show you run a business. We can decline a registration without giving a reason.
- Keep your sign-in details private. Orders placed from your account are treated as orders from your business.
- We may suspend an account that is used to buy for personal use, to resell our photos with another supplier's stock, or that repeatedly refuses confirmed or cash-on-delivery parcels.
Minimum order quantities
- The standard minimum is 5 units per design. Some designs have a different minimum, which is shown on the product page and in your cart.
- Minimums apply to each design separately and can't be combined across designs.
- We may change a design's minimum. If that affects an item in your cart, checkout shows the change before you order.
Pricing
- Prices are wholesale prices per unit in Pakistani rupees. Retail prices, where shown, are for your reference only.
- Prices can change at any time, for example when mill rates change. The price shown when you place an order is the price for that order.
- Delivery charges are not included in the prices on the site. We confirm them with you before dispatch.
- If we list a price in clear error, we'll call you before confirming, and you can cancel that item.
Orders, confirmation and stock
- When you place an order, you're sending us a request. It becomes a confirmed order once our team has checked stock and confirmed the details with you by phone.
- If a design runs short before we confirm, we'll tell you and you can take the available quantity, choose a similar design or remove it. You only pay for what we confirm.
- To change or cancel an order, contact us before it is confirmed. To confirm: whether confirmed orders can still be cancelled before dispatch.
Payment
No payment is taken online. Once we confirm stock and delivery charges, our team arranges payment by bank transfer or cash on delivery.
- Advance payment: To confirm: whether first orders or orders above a set amount need part or full payment in advance.
- Bank account details are only ever shared by our team on the confirmation call or from our official WhatsApp number. Don't pay into an account shared by anyone else.
Delivery
- Orders confirmed before 3 PM are normally dispatched the same working day.
- Delivery usually takes 2–4 working days to major cities and 4–6 working days to other areas. These are estimates. Courier delays, public holidays and the Eid rush can add time.
- Please make sure the address and phone number are correct. Parcels returned because of a wrong address or refusal may be re-sent at your cost.
- Refused cash-on-delivery parcels: To confirm: whether return courier charges are billed to the reseller.
Exchanges and returns
- Tell us within To confirm: 7 days of delivery if an item is damaged, faulty, or not what you ordered. Send your order number and clear photos on WhatsApp.
- Items must be unstitched, unwashed and in their original packing.
- Once we've confirmed the problem, we'll replace the item. To confirm: whether a refund is given when a replacement isn't available, and who pays courier charges for exchanges.
- Parcel-opening video: To confirm: whether one is required for damage or missing-item claims.
What we can't take back
- Designs that haven't sold. Wholesale stock is bought for resale and isn't returnable for a change of mind.
- Fabric that has been cut, stitched or washed.
- Slight differences in shade between photos and fabric. Screens and dye lots vary, and this isn't treated as a fault.
Product photos and content
You may use our product photos and descriptions to sell designs you have bought from us, on your shop's social media, WhatsApp catalogue or website. You may not use them to sell stock from another supplier, or claim them as your own brand's photography.
Our responsibility
If something goes wrong with an order, our responsibility is limited to replacing or refunding the affected items. We aren't responsible for lost sales or profit, or for delays caused by couriers or events outside our control.
Changes and questions
We may update these terms from time to time. The version on this page when you place an order applies to that order. To confirm: the city whose courts handle any dispute.
Questions about these terms? Email orders@masterfabric.pk, call +92 300 1234567, or use our contact page.